Jefferson County pet licensing
Why license?
In accordance with state and local laws, pet licenses are mandatory in Jefferson County. DocuPet makes it easy for Jefferson County to deliver a successful pet licensing program with a streamlined software and management solution that makes licensing a breeze for pet owners and administrators alike.
What will you need?
Licensing your pet will require specific information and proof. Having these items at the ready allows for the fastest experience. You have the option to upload a document as a saved or scanned file, or you may take a photo directly from your device on our upload page.
Payment
We securely process payment online and accept all major credit and debit cards as forms of payment.
Documents
Spay/Neuter proof
This document may be a form of proof to qualify for the discounted rate and is only needed once and will be saved to your pet’s profile upon upload for future renewals. This proof declaring that your pet has been spayed or neutered may be in the form of a statement or receipt from the veterinarian, shelter, or clinic that performed the procedure.
Rabies vaccination proof
This document may be in the form of a Rabies Vaccination Certificate that has been signed by a veterinarian or certified professional. It is the law that pets must be up-to-date on their rabies vaccinations, so new documents will need to be uploaded to your pets profile as they receive their booster shots.
How to license
Online
The fastest and easiest way to license or renew is right here. You’ll create a profile for your pet, upload any necessary documents, process your license registration, and receive purchase confirmations via email. Payment can be made using a credit card or Visa/Mastercard debit card. Each license term expiration, you just need to log in to your existing account and renew - it’s super easy!
In-person
In-person licensing is available at the following location(s) however it's important to know you will still receive your tag in the mail:
Don't forget to check hours of operation, appointment policies, and accepted payment methods prior to heading out.
Accepted payment methods include cash, credit card, debit card, or check addressed to Jefferson County Sheriff’s Office.
Jefferson County Sheriff's Office
675 NW Cherry Ln, Madras, OR 97741, United States
If you opt to license via snail mail - keep in mind processing your registration will take a lot longer!
Make sure you complete the below form in full and that it is free of any errors otherwise your registration may not be successfully processed. The fine print is there for a reason so keep an eye out for accepted payment methods, who the check should be made out to, where it should be mailed, and any required supporting documentation.
Pet license form
Phone
If you're unable to complete your pet's license online, you can contact our Customer Care team for assistance. Please note that licenses are primarily designed to be completed online, and phone support is intended for troubleshooting or special circumstances.
You must have up-to-date spay/neuter or rabies documentation on file. We can accept credit cards and Visa/Mastercard debit cards for payment.
DocuPet Customer Care: 1-877-239-6072
Hours of Operation:Monday-Saturday: 6:00 AM - 6:00 PM PDT (excluding holidays)Sunday: 8:00 AM - 4:00 PM PDT
License fees & details
Pet licenses are required for all dogs living in Jefferson County. Licenses are available for 1, 2 and 3 year terms and must be renewed prior to the expiration date. You will receive reminders from us about upcoming license expirations via mail, phone, and email.
| Licenses | 1 Year Fee | 2 Year Fee | 3 Year Fee |
|---|---|---|---|
| Spayed/Neutered | $12.00 | $24.00 | $36.00 |
| Unaltered | $28.00 | $55.00 | $83.00 |
| Senior Citizen Pet Owner | $10.00 | $20.00 | $29.00 |
- A valid rabies certificate, receipt and/or invoice is required to complete the licensing process. You must upload or present your certificates at the time of purchase.
- A valid spay/neuter certificate, receipt and/or invoice is required to obtain the discounted spay/neuter rates. You must upload or present your certificates at the time of purchase.
- Late fees are applied at 60, 90, and 120 days following license expiration.
- Senior citizens (aged 65+) with an altered pet are eligible for a discounted licensing fee.
- Pet owners must be 65 years of age or older with an altered (spayed/neutered) dog to qualify for senior citizen rates.
- A replacement tag is available for a $1.00 fee.
- For inquiries regarding Service Animal designations, please visit Jefferson County Sheriff's Office in-person.
- For information on licensing ordinances, please visit this page .
Frequently asked questions
HELP DESK
Still have a question that you have not been able to answer?
Visit our Help Desk for more information: https://docupetinc.zendesk.com/hc/en-us
LICENSING OPTIONS, DATES, AND LOCATIONS
What is the refund policy on licenses?
Refunds may be granted if your pet has passed away, provided the request is submitted within 30 days of the license purchase date. After this period, we’re unfortunately unable to process a refund.
When can I renew my pet's license?
You may renew your pet's license within 60 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
When does my pet's temporary license expire?
Temporary licenses expire after 30 days. To convert a temporary license into a full license you must provide new proof of rabies vaccination prior to the temporary license expiration date. If the newly provided rabies expiration date falls prior to the term end, the new license expiration date will be the same as the rabies vaccination expiration date.
When does my pet's license expire?
Licenses expire at the end of the license term selected unless your pet's current rabies vaccination expiration date falls prior to the end of the term. A license cannot be valid at any time a pet's rabies is expired. If you provide new proof of rabies expiration extending beyond the original term selected prior to the license expiration date, your pet's license may be extended to the full term originally selected.
Where can I license in person?
You may license in person at Jefferson County Sheriff's Office located at 675 NW Cherry Lane
Madras, OR 97741.
FEES AND FINES
What is the processing fee?
A processing fee of $2.00 per license product applies to all online orders.
Why am I being charged a late fee?
Late fees come into effect if a license is not renewed within 60, 90, and 120 days of the original expiration date.
What is the senior citizen age requirement?
Those aged 65 and older may qualify for a senior citizen rate. Your pet must be spayed/neutered to receive the senior rate.
Is there a discount for licensing multiple pets?
No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee.
ACCOUNT UPDATES
Does my license transfer if I am moving?
If you are moving, please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving, you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.
How do I notify DocuPet that my pet has passed away?
We're sorry for your loss. You can update a pet's profile via your online account by editing your pet's profile and selecting 'Remove this Pet'.
My pet is no longer with me, but I’m still receiving renewal reminders?
We’re sorry! Unfortunately, unless you update your account to reflect that a pet is no longer in your care, we have no way of knowing. Have you already told us? You may have a duplicate account. Get in touch with your licensing organization or our DocuPet customer service team to update your record.
TAGS
Will my pet receive a new free tag with every order?
No, each pet will only receive one free tag with their first license via DocuPet. This tag doesn’t expire. If you’ve already received a DocuPet tag, your furry friend is good to go! If you’d like a new tag, you can purchase a standard replacement tag or a new designer tag during the license order process or in our store.
How do I receive my tag if I don't have a current address?
Please visit Jefferson County Sheriff's Office located at 675 NW Cherry Lane
Madras, OR 97741, and they will be able to assist you.
CITY INFORMATION AND CITY ORDINANCES
Where can I find information about the pet licensing ordinance/bylaw?
Visit this page for information on licensing ordinances/bylaws- https://www.codepublishing.com/OR/JeffersonCounty/#!/JeffersonCounty06/JeffersonCounty0604.html#6.04
What species are required to be licensed?
The following species are required to be licensed: Dogs
Is there a limit to the number of pets I'm allowed to have?
You are allowed a maximum of 9 of dogs per dwelling. If you have more than 9 dogs, you will require a kennel license. Please go in person to Jefferson County Sherrif's office to obtain a kennel license.
Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)
Please get in touch with Jefferson County Sheriff's Office at (541) 475-6520.
DOCUMENT SUBMISSION
Why won't the system allow me to license without a new rabies document?
To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Documentation is also required to verify that a pet has been spayed or neutered and must be provided in order to receive the discounted rate. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.
Can I still license my pet if I don’t have the required documentation?
Yes! A temporary license can be issued while you gather your documents. Just follow one of the licensing methods listed above to get started. Please note that proof must be submitted before the temporary license expires, otherwise a new license will need to be purchased.
What documentation is required to purchase a license?
A valid rabies proof is required to purchase a pet license. A 30-day temporary license may be issued if you do not have rabies proof at the time of licensing. Proof of spay/neuter is required to receive the discounted altered rates.